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Comentarios destacados

• PunchyEngland

  26 septiembre 2016
  Poor Service in a Traditional Hotel, Restaurant

  I have visited this hotel several times over the years and have always had a reasonable reception considering our limited but passable German. This time we did not receive much of a welcome in an empty restaurant, we were seated without ceremony. The owner Torbin cooks great traditional food but if we had not known what to order in German there was no option of an English menu which would be a problem for some people. We were not shown the bottled wine menu which we might have purchased from, instead we had to buy wine by the glass. Having consumed an excellent main course we were not offered a sweet menu so we paid the bill and left feeling unappreciated. End of the season blues perhaps but I would not visit again.

  

• Marlot

  30 octubre 2016
  Great Location with a master chef in the kitchen

  We spent 5 days in this hotel which was situated directly on the river Rhein. Our balcony had uninterrupted views to the river; which was very busy with all sorts of ships, ferries, motor yachts and of freighters. The noise was bearable as during the night boat traffic ceased. Our room was very comfortable with excellent bathroom facilities, very clean. Breakfast was typical German fare. The owner of the hotel was also a Master Chef (Kuechenmeister), and dinner was always of a very high standard. The reception could improve - there was none; check-in and check-out was conducted in the dining room. Because of its location and access to ferries, boats, road and rail and the excellent meals we would stay here again...

  

• Helen B

  07 enero 2017
  Great location. No atmosphere in hotel.Staff not friendly.

  Very morose. The rooms were warm which is more than I could say about the staff. No option about meals, I asked for an alternative for my main meal and was given 5slices of cheese and 1 piece of bread.

  

• Kevin L

  15 septiembre 2018
  Poor place let down by unfriendly staff

  A lovely location and we had a decent room overlooking the Rhine. I have stayed in thsi area many times on the other side in Boppard (much nicer) and from budget hotels to top class I never found anywhere like this in terms of lack of friendliness. On arrival the miserable hostess ( owner manager ?who knows they dont tell you anything) looked almost annoyed that we had arrived...we were handed a key with no real welcome or inquiry as to our trip parking etc and that with a baby..no help with bags etc. The very OCD hostess who really does have an attitude problem also served us dinner complained about me turning the table at an angle to for the baby chair then had a moan about my daughter putting her hand prints on her windows...decent dinner but again unfriendly service...won't be going back and to be honest they don't deserve the business...shame..I would avoid this place... BTW hope you enjoyed cleaning the windows ...they needed doing anyway !

  

• Dave2605

  06 enero 2019
  Interesting Stay in Fasshotel

  My wife and I spent an evening in one of their barrel rooms "Fasshotel" situated on the banks of the Rhein. Check in was very easy and was done in the restaurant right next to the barrels. The room was very small but very clean. We were the only occupants of the five or so barrels as we stayed during the week. The room consisted of a bed and a bench. The restroom and showers were located inside the Bistro. It was a nice, relaxing evening as we watched the boat traffic along the river. The barrels are located next to a Bistro with outdoor seating and also very close to the parking lot and road. I would assume that it could be very noisy depending upon when you stayed. We opted for breakfast, which was very reasonably priced and served in the main hotel/restaurant, located about 300 meters away, in the main part of the town. There was no wi-fi offered at the barrels. To get wi-fi, you had to go to the main hotel lobby.