Andaz Scottsdale Resort & Spa

Comentarios destacados

• mariarV4878LX

  14 noviembre 2017
  Muy decepcionada

  Mi habitación, la 14 B, era muy oscura y muy poco confortable. No había luz en la habitación, tuve que pedir una lámpara extra porque la iluminación era muy deficiente. El armario para ropa no existía, había una pequeña barra en el baño con 4 perchas y nada más, no pude sacar la ropa de mi maleta, porque no la podia colgar en un espacio tan pequeño. La ducha no funcionaba, pedí que la revisaran, y tuvieron que cambiarla porque estaba estropeada. Como la reparación era complicada me propusieron cambiar de habitación. Lo acepté aunque me fastidió tener que volver a hacer mi maleta. Tuve que irme a las 4:30 a una cena de trabajao, así que pensé en hacer el cambio a la vuelta. Cuando volví, me dijeron que la habitación que se me había asignado, la 17 A, se la habían dado a otro cliente porque yo no hice el cambio antes. Les respondí que me aseguraron que la habitación la reservaban para mi. Me dijeron que la ducha estaba arreglada y que no me cambiaban de habitación. Seguí quejándome porque me obligaron a hacer la maleta para cambiar de habitación. Además, el primer dia no pude ducharme. Mis quejas no se escucharon. El trato con el personal fue bastante deficiente. Me parece increible que un hotel como este, tenga un servicio tan malo y un trato al cliente tan pésimo. Además, desde mi habitación se escuchaban todos los gritos de la gente del bar. Uno de los días el servicio de habitaciones no limpió mi habitación ni hizo mi cama... y por último, la seguridad del hotel es nula. La noche del 9 al 10 de Noviembre dos hombres entraron en la habitación de mi colega cuando ella dormía. Fue sobre la una de la madrugada. Ella se despertó, comenzó a gritar y bloqueó la puerta del baño, que es donde estaban los dos hombres. Llamó a recepción pidiendo ayuda, pero no le hicieron caso, le dijeron que no podían hacer nada. Los dos hombres huyeron. Al dia siguiente mi colega puso una queja y volvió a preguntar qué pasó... nadie sabia nada. Tengo la sensación de que el personal del hotel nos ha tratado mal. Incluso me atrevo a decir que han tenido una actitud racista con nosotros por ser españolas. Jamás había estado tan mal en un hotel, ni el servico había sido tan inútil. Yo formaba parte de un grupo de empresa llamada SFJ Pharmaceuticals. ESTOY MUY DECEPCIONADA CON ESTE HOTEL, Y JAMAS LO RECOMENDARIA A NADIE. TAMPOCO VOLVERÍA A ESTE HOTEL, HE TENIDO UNA EXPERIENCIA MUY NEGATIVA.

  

• Mary K

  23 febrero 2021
  Bungalows in Scottsdale area

  Andaz Resorts held up to its stellar reputation as a great hotel experience. During Covid, the bungalow style is a great option as well for social distancing (no hotel elevators to navigate). The resort is very pleasing and picturesque and walking around there allowed for great views. The swimming pool was inviting and the bar / lounge was very accommodating. The breakfast menu had exceptional items.

  

• Christian S

  09 marzo 2021
  Cool oasis in the Arizona desert.

  A wonderfully warm, low key oasis in the desert with beautifully landscaped grounds, very nice pool with good live music at night and on the weekends, excellent breakfast, really helpful and hospitable staff. Highly Recommended!

  

• boholuxurytraveler

  14 marzo 2021
  Excellent but with a caveat*

  Overall this resort and my vacation experience there was wonderful. However, at then end of this review I'll include one large caveat on that comment and rating. After much debate, I believe an overall review of 5 stars is warranted as I believe that any issues were isolated to 1-2 individuals and that they shouldn't be reflected in the overall rating and review. First, we visited this hotel for my fiance's birthday. I booked the Desert Date Night Package which is a FABULOUS value and experience. It is hands down one of the best "romance" packages I have ever found at a luxury resort. It included a welcome gift, breakfast, curated picnic lunch, a couples massage and custom Apothecary Blend Bar experience in a private spa cabana, followed by a charcuterie tasting and Champagne toast everyday of the stay. I highly recommend this. He felt it was the most spoiled the best local escape he has ever done (and we have tried most of the high end resorts in Scottsdale/Phoenix). Our stay was in the Saarinen Studio with Pool Cabana and it was was 100% worth the additional charge over the base room. The room itself is lovely with an expansive bathroom and shower. The back patio is private with an outdoor shower that leads directly out to a private cabana that was perfect for hosting a small birthday party. The close proximity to the pool was ideal and we didn't find the music playing to be overly loud or disrupting. However, staff service to these cabanas is poor. In 2 days, 1 person ever came and asked if needed to order anything. And when we had guests that would have ordered large volumes of high end liquor, no one came to take an order. Even after I called and requested a waiter/waitress for an order twice. The food in the restaurant is wonderful. It is high quality and perfect every time we ordered. It was a cold night we were trying to enjoy the patio and our waitstaff was very gracious about moving many heaters around our group so as to be comfortable. Regarding the facilities, the gym is good. It has TechnoGym equipment which I find to be generally poor quality. However everything was in working order and there was plenty of equipment to get a good workout in. A warning is that if you are an avid treadmill runner, the treadmills sound like they are about to implode if taken above a mild walk speed. So now my one caveat is that service was hit and miss. We either had exceptional service or NO service at all. One example again is the lack of service at our pool cabana. The most egregious time this occurred however was in trying to book our package; if I hadn't advocated strongly the concierge was not going to honor the purchased package terms. First, the concierge who was supposed to reach out and schedule the package never did. After waiting a week, I initiated (for the second time) scheduling and my ideal times for spa were already booked (potentially due to their delay). Additionally, she tired to not honor the package purchased and only acknowledged one spa/picnic/etc per stay (rather than per day as agreed in purchased terms and conditions). I sent her a direct copy of the purchased terms and conditions of the stay and she didn't honor it until the general manager signed off. I hope this is because she is unaware of the Andaz offers/packages rather than malicious intent to not honor them. Either way, I expect the concierge in charge of special event packages to know the terms and conditions without me sending them everytime we emailed to check that everything was being honored. Also, it was when dealing with this same individual and requesting assistance (such as service at our cabana) that nothing would be acted on. Thus, I believe the overall stay is 5 stars and service is generally exceptional. However, please be careful in reviewing your own terms and conditions to ensure you receive the level of service/amenities purchased.

  

• K9024CCjosh

  14 marzo 2021
  Classy, Accommodating, Beautiful

  You cant go wrong staying here. Book any room you can get and enjoy! Youre in the heart of everything you need without the typical stuffiness of a resort of this class. We stayed in a bungalow and loved it!