AmeriVu Inn & Suites

Comentarios destacados

• jessandthecrazycrew

  31 julio 2019
  So you're going against federal law

  We booked this room because it was cheap and had great reviews. Unfortunately mine is not one. At check in I informed the guy at the front desk that I have a service dog with me he said they are a pet free facility and he would get the manager. The manager asked if I had certification papers. I said not on me. He said I have to have them. I explained that according to the ADA I don't. He handed me a card that they keep readily at the desk that specifically stated that I didn't have to have papers but could voluntarily show them. He said that's what they will tell you but not our rules. I specifically said "so you go against federal law" he said yes. I called the ADA while still standing at the front desk. They were closed. I told them they were closed but I would be reporting them and turned around to leave. They then said we could stay but the dog had to be kenneled. I said he had duties he needs to perform for my son. The manager replied "you're going to be in the room what would he need to do with you there" which is also illegal to ask and rude to state. I agreed to bring the kennel in and we continued to go around and around about their reasoning and how I needed to have papers throughout the rest of the check in process. Each comment by him more vile and demeaning. As I was going out to my vehicle to get my kids and service dog he said "and that animal is not allowed in the breakfast room" which is also illegal to deny that accessibility. Once we were in the room the stay didn't get better. I booked a room for two queen beds I got two double beds. The shower had a used bar of soap in it like they didn't clean it since the last guest. The walls throughout had several places where the paint was peeling or things had been hanging on the wall and it wasn't completely repaired as shown in several of the photos especially in the bathroom. The sleep number bed didn't work. Any furniture or border that was wood was scratched. The tv stand/dresser had a sticky clump of who knows what on it and also clearly hadn't been washed. It is clear service animals or even pets are the least of their problems. Corporate has been contacted, an official ADA complaint has been filed and now you know. I would strongly recommend not supporting a company that thinks it is ok to treat people with disabilities and their working animals in such a way

  

• FunnyFisher

  01 septiembre 2019
  Owner is a con-artist. Beware!!

  We had made a reservation about 7-8 months ahead of time to ensure the best possible price - something we often do to keep our prices paid to a minimum. About two nights before our stay, I received a call from a hotel employee. He told me that I no longer had a reservation and that they were full for the night of my stay - even though I booked a guaranteed reservation months and months ahead of time. I expressed my concern about this - but he said the property was under new ownership and that all of the expedia bookings were not transferred over and my reservation was overlooked until Expedia sent a reminder to him a few days ahead of time. I told him how I felt (politely) and was told by the hotel employee that the reservation was officially cancelled and that I definitely wouldnt be billed. I immediately went and looked on hotels.com, and wouldnt you know - ROOMS WERE AVAILABLE for the night I was after. Heres the best part,the rooms were being sold for over $100+ for the night - my reservation was in the $70s range. The guy cancelled my reservation so he could make an extra $30+ on the night (other hotels in town were filled up). Now I was mad! Called Expedia- and they connected with AmeriVu and couldnt figure out what the guy was trying to pull - they basically worked me into another hotel in another town for the same price (actually a better place). Here is the kicker. As Im sitting in my newly appointed Expedia room, following check-in at the Best Western, I get a call from the AmeriVu front desk asking me why Im not there for my reservation. Im totally serious here! I told the guy (who had a heavy accent like the guy I spoke with a few days before) that THEY cancelled on me - and he denied it. He said it wasnt him who called / but maybe his employee. As if thats not enough, they went and tried to bill my credit card for the room they cancelled! Seriously? This new owner guy (if thats even true) is nothing more than a scammer who tried to cut me out of a reservation to make a few bucks more, and then tried to bill me anyways when I didnt show up (and he didnt fill the room he cancelled out on me without my approval). Between working with Discover and Expedia, all was worked out and I wasnt out any $, but what a headache. This guy wont be in business long trying to scam people like this. I travel extensively for my work and stay in many hotels across the USA. TripAdvisor is a big tool for me in helping to select my lodging and I make it a point to give back to the TripAdvisor community by reviewing all hotels I stay at - both the good and the bad. You can trust that I provide accurate and non-biased reviews here on the site based on my experiences.

  

• passionfortravel0920

  21 septiembre 2019
  Lost Reservation

  I should have read the last two reviews before arriving to the hotel! I would have called before leaving to confirm my reservation. I had booked this hotel MONTHS before the date of arrival. I had stayed at this hotel the two previous years with much anticipation for a third visit. Upon entering the lobby, I noticed right away that the man at the desk was not someone I had dealt with before. He proceeded to look for my reservation and then looked up and told me he would return in a couple minutes. I thought maybe there was a problem and would find Tom or Lisa (owners) to resolve a possible issue. He did not return with either of them, but another man whom I did not recognize. The second man seemed to attempt to locate my reservation while the first man was on the phone with, once again, who I thought might be Tom or Lisa. He was speaking a foreign language on the phone and also when the two men talked to each other. About 10 minutes into it, I asked if there was going to be a room for us. I was told Just two more minutes. I also asked if there were new owners of the hotel since my last visit. I was told, No. Meanwhile, a line of people had formed and when talking with them found that we were all in the area for the same reason. Now it is obvious that the reservation was not being found. Another 10 minutes passed and the second man stood up and said I think you are at the wrong hotel. Thats when I lost it. REALLY! I asked Aside from the reservation, do you even have an available room? I was told No. I wish they would have told me this about 15 minutes earlier! I wish they would not have lied to me about new ownership (which is what I think has happened here). Unfortunately, this hotel is not being run as well as in the last couple years. If Im wrong about new ownership, I hope Tom and Lisa will fix what has gone so terribly wrong. I will not return and will tell others traveling to this area not to stay here.

  

• Sarah_S_12760

  24 mayo 2020
  Disgusting!

  Checked in and checked out within 5 minutes. Room was dirty and disgusting. Hotel in poor condition. The manger called me at noon that day and asked if I would pay in cash because his credit card machine was down. I offered him a check instead and he scoffed at me "I can't take a check!". Room was disturbingly dirty. I can't believe they would check someone into a room like this! What else are they ok with then? Holes in walls. Hair on edge of bathroom tub. Smoke detector hanging from the ceiling. Carpet was disgusting. Sleep number bed did not work. Oh! And NO towels in the bathroom!

  

• gotskilz77

  04 enero 2021
  Nice Owners - rooms with patios/balconies

  We enjoyed our stay at the AmeriVu New Richmond, We had a downstairs room that was clean with a patio. Hotel is close to downtown New Richmond, very nice owners (very helpful and good humor). Thank you!