AmericInn Park Rapids

Comentarios destacados

• ChWes

  06 julio 2020
  Needs Update, overpriced

  Don't choose this hotel. We paid nearly $200/night. Sucked it up because it was the holiday weekend but this hotel is in horrible condition. New carpet but everything else, not acceptable. These repairs are simple and should be normal hotel maintenance. If you're okay with photo attached, go for it.

  

• HotelGuest55092

  13 agosto 2020
  Not a place to stay

  We had to beg to get enough towels and pillows for the 4 people in our room. Then the pillowcase on the one extra pillow they gave us had a ripped up pillowcase. Had to fight to get our garbage picked up and to be given new garbage bags (we stayed for an entire week. The toilet in our room kept backing up. The wifi didn't want to work and disconnected from our phones and tablets multiple times per day to the point we couldn't use it. There was a ton of floating crap in the hot tub and the pool - didn't look like it had been cleaned in quite a long time - we felt dirty using them. The morning and afternoon ladies at the front desk were rude, crabby, and made us feel like we were inconvenencing them by us being there - the night lady was super nice and helpful though. Probably not a place we would stay at again.

  

• JOE E

  11 septiembre 2020
  A good place to stay with cordial employees

  One of the best if not the best place to stay when going through Park Rapids. The accommodations are good and the staff is very eaasy to get along with. I definitely would stay there again. The only disappointing thing is the breakfast due to Covid which isn't their fault.

  

• Exploration468139

  23 noviembre 2020
  Awful customer service!

  Check in experience was a mess, check in was 3:00 and still not ready when we arrived at 3:30. Employees messing around, scaring each other. After visiting family and came back to the hotel, we had an awful experience with the front desk employee. We have filed a formal complaint due to the way the front desk clerk treated my daughter and her boyfriend and my husband and I. We had an uncomfortable situation in the pool room, went to the front desk and brought it to her attention. She said she had other things to do. In the meantime, the guy left the room. She then stormed into the pool room yelling at us, saying one of us had to get out of the hot tub now. We had no idea what was going on and asked her. She repeated the same way and went on to tell us if we were going to argue with her, we need to leave her premises. No one was arguing, she was yelling and we were all confused. She said something about only three can be in the hot tub at a time. Huh? We traveled hundreds of miles together in the same car, staying in the same room. So confused! We addressed the uncomfortable situation about the older gentleman that we were uncomfortable with, she then told us if we were really that uncomfortable, we would have called 911. What? Again, confused. All this time, she is not wearing a mask. She refused to tell us her name when we asked, she said, "I don't have to give you my name." This was an awful experience and I will not refer others to stay there. We have stayed in many hotels and have NEVER had this kind of experience. Filed a complaint with corporate and management still has not responded as I was told they would.

  

• stanleyschrupp

  13 marzo 2021
  Stan Medical Stay

  Everything was very good. Staff was exceptional. Hard to see hotel at night as sign was not on. Electricity cable had been cut and not repaired. This would have been very important to me as a manager so people could see the hotel.