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Comentarios destacados

• Lorena F

  18 septiembre 2012
  Seguro que hay hoteles mucho mejores por ese precio y con personal más agradable...

  El hotel es normal pero lo que realmente no me gustó nada es una señor que suele estar en la recepción por las mañanas y que habla inglés bastante bien (el resto es bastante complicado comunicarse ya que prácticamente no lo hablan). La noche que estuvimos hubo una tormenta increible y en la habitación que estábamos (503) una pared comenzó a estar completamente mojada y unas goteras impresionantes del techo que una de ellas caia sobre una de las maletas abiertas y por tanto la mitad de la ropa quedó empapada porque estábamos durmiendo y tardamos en darnos cuenta.... Este señor del hotel se ofreció amablemente a lavar y secar la ropa y que nos la pudiéramos llevar antes de que nos fuéramos esa noche en el tren a Sapa, hasta aqui fenomenal. Pero resulta que cuando nos hace la factura para pagar me doy cuenta que nos ha metido el precio de la lavandería y tras discutir con él nos lo quita, pero claro, por supuesto que la ropa no estaba para que pudiéramos llevarla a Sapa, qué casualidad. También nos compró él los billetes de tren y a la ida muy bien, era la categoria deluxe que es donde van los turistas con camas blandas, pero la vuelta resulta que era una categoría inferior con camas duras como piedras... no sé si es que ya no había en la otra categoría o qué pasó, pero desde luego que ni nos lo dijo ni nos lo consultó ni nada..... En fin, que hay un montón de hoteles por ese precio en Hanoi y nuestra experiencia no fue para nada agradable.

  

• Alexandra M

  24 septiembre 2012
  Not the best hotel

  We only needed a place to stay for 8 hours beofre heading to Halong Bay so we lowered our budget for a comfortable and clean hotel. The room was clean and large. However the furniture was tired and the beds were unsprung. It was also very noisy and I could hear the lift doors opening all night. The bathroom smelt damp and was quite tired. The limited interaction we had with staff showed that they were very helpful. Photo of reception is accurate but the rest of the hotel is not up to the same standard by a long way. The hallways in particular looked quite worn. Our biggest problem with this hotel was the safety aspect. There was no fire safey information in the hotel welcome pack. There did not apear to be any fire alarms or extinguishers. The only exit is the main reception door which we found out is blocked with motorbikes (inside) and locked with a bicycle lock. Although there is a porter at reception it didn't help me sleep assuming he doesn't sit there 24hours.

  

• seandugan988

  10 octubre 2019
  Great hotel

  Great hotel and central location. Awesome breakfast included. English speaking staff. Tommy was helpful at night and Tracy and the other front desk staff were fantastic during the day. The beds were very comfortable too. If you want a more quiet rest, choose a room off the main road. Our room faced the main road and stayed very active until about midnight. But if youre going out at night this isnt a problem; However the streets wake up early, about 5:30am. Even so, we recommend this hotel.

  

• ashkw

  01 marzo 2013
  A pretty poor hotel, choose elsewhere.

  Stayed here for two nights separated by a trip to Halong Bay. On arrival we were taken to a room which actually looked gorgeous, but the light globes had blown out so instead of fixing the issue, we were taken to another room which was horrible. The door had holes in it and the window wouldn't shut properly. These were massive issues because it was pouring rain in Hanoi at the time and the room smelt damp and musty. Furniture was old and creaky, bed was pretty bad with stained sheets etc. NO HOT WATER - not in the AM or PM. On our second night (after returning from Halong Bay) they tried to put us back in the same room. I refused and requested a different room where the windows were at least sealed. Beds and furniture were of the same standard. The hallways appear to be a storage room for toilet paper, too. Breakfast - I wouldn't touch it. It was cooked by a couple of teenage girls and boys. I noticed the girl brushing her teeth and rinsing in the kitchen sink. On the plus side - wifi was free and the hotel held our suitcases while we went to Halong Bay and also while we went to Sapa, even when we weren't staying there on return.

  

• Trav53

  09 abril 2013
  A Good Stay

  I had been let down by another hotel which emailed me at the last minute to cancel and so on arrival al the bus station I asked a taxi driver to take me to a hotel in the Old Town and this is where he took me. The signage on the hotel still has its preveious name, "Smile Hotel". For $20 I had a large room with a good bathroom and even a balcony, admittedly with no kind of view. There were two computers in the lobby and even one in the room, although that was not connected to the Internet. The location is in the middle of the Old Town, about 10 minutes walk from the lake, but the noise of the old town did not penetrate to my 4th floor room. The receptionist on duty in the daytime spoke English fluently and was very helpful to me and to other travellers. Breakfast was not included but apparently there is a breakfast service for extra. I do not know what connection, if any, the taxi driver had to the hotel or if they paid him commission, but his meter was running fast and when i pointed this out to him he promised me a "discount"! - on arrival at the hotel the meter was showing 20km and a price for that distance whereas the journey had been about 6km - I paid him appropriately for 6km which didn't please him but he eventually accepted it and went away. This, and the fact that I notice that the hotel's website has been suspended does make me a little unsure of this hotel although my personal stay was fine.