Alua Helios Bay

Comentarios destacados

• Hal123456789

  03 octubre 2019
  Good for the money but not a platinum hotel

  We stayed for 11 nights as a family of three (2 adults and a 3 year old). For the price, the holiday was good and hotel of decent quality. But certainly not of platinum standard Im afraid. The pools were so cold I got in once the whole holiday and we couldnt let our little one in for longer than 15/20 mins at a time as hed really start shivering. The food was good, staff polite but not very personable. Rooms were clean, hotel features a bit worn. We were on the third floor and the carpet had definitely seen better days. Drinks were ok, couldnt drink some of the cocktails as they were 2 part liquid and 8 part crushed ice. Again, good holiday for the price but if you really want a bit of luxury, it wont be this one and youll need to spend a bit more! Weve learnt our lesson and wouldnt return.

  

• Alan D

  13 octubre 2019
  Good value for money

  To be honest we were not expecting the Ritz considering what we paid for the holiday however we were very pleasantly surprised, The Rom which we had upgraded was very spacious and was always maintained in a clean & tidy state by the maids and the view from the balcony was fabulous. There was aleways plenty of choice at the Buffet Breakfast with both numerous hot & cold dishes available. Buffet lunch was for us just a salad and we did not eat in the Buffet in the evening as we chose to eat in the Spanish & Asian restaurants most nights which were both excellent although they could have changed the menu on occasions. The staff were very helpful and friendly. My only complaint would be that the water in the pool was absolutly freezing and so I only went in there a couple of times. Overall excellent value for money

  

• curiouscat14

  19 enero 2020
  Lovely hotel

  We stayed here last August for 7 nights. We were worried about going all inclusive as we had never done it before but there was plenty of choice, the food was lovely and they had different choices each of the days that we were there. The pool was large and was lovely, a few reviews mention about the pool being freezing but I thought it was lovely to get into a cold pool to cool down in such hot weather. The rooms are big and very clean and the shower is a walk in shower and was lovely. We are looking forward to staying here again on august, we like to travel and very rarely stay in the same hotel twice but this was by far the nicest that we have stayed in. I would also recommend a visit to Serenity beach bar if you are staying in Obzor, it is a lovely chilled out bar on the beach and they serve the nicest cocktails!

  

• 14adic

  24 julio 2020
  My preferred hotel

  It was my 5th time here in the last 6 years. I would come here every year Cool staff, almost the same people all these years ( that must mean they should be happy with their jobs, too), warm. Even in the rough situation now with this SARS-Cov-2 flying around, my vacation was splendid. Everything is very clean(room, hotel, restaurant, pool, beach, you name it), meals are rich and menus are changed daily. This year we had wifi in the room, too, not only in the lobby(password is available in the lobby, single pwd for all guests). Not related to the hotel, you should not be upset that you might see people not respecting some basic rules like: do not lock a seat at the pool if youre not going to use it much, dont show up in shorts at dinner(men), use mask over nose and mouth, use gloves offered by the restaurant when picking up your food. Over all, we had a splendid vacation, for the 5th time here. We would come here all the time, we all love this hotel, not even considering to change it

  

• Eric87

  13 agosto 2020
  Not a 4-star hotel. Not even close!

  Where should I start? PARKING - there is no such thing. A 4-star hotel built from scratch apparently, didnt think about building a private parking lot. You basically park in front of the hotel, if you can find a spot free. If not, up to you to figure it out. Thats not so annoying, but with the amount of bird s**t every day, your car will need a new paintjob after a few days here. I understand why it is like that. The whole hotel is built around the idea of getting buses (and planes) full of german tourists - that couldnt care less about the parking. The walls are adorned with the top quality ratings from TUI - a travel agency that caters to groups. So if traveling on your own, look elsewhere. STAFF ATTITUDE - rude from the get-go. They say they speak english but its more like sign language. They do speak german (of course!!!) and bulgarian, and probably russian because why not? Whenever we asked for something, the answer was always no. On the last day of the trip, the maids were knocking at the door since 7AM, just to make sure we were leaving and not interfering with their busy schedule. When we arrived, because it was around 11:45 AM, we couldnt check in. That is understandable, I know the official check-in time. I asked if they could give us a room because the kid was crying. Initially they said to wait for 1 hour. When I go check after 1h 10 mins, the other receptionist said a hard after 2PM (in another hour). You draw the conclusions HOTEL AMENITIES - they try to heat the pool water but they fail miserably. Almost every single day the water in the sea was warmer (even at 8AM). To stick with the pool stuff, the kids one has 3 water slides, and an umbrella-shaped water fountain. Because of the way they are built only 2 slides were usable. The others were pouring water and it made it really difficult to enjoy. Also, the main squid slide has some very slippery tiles, kids were falling every day, including my own. Every day. Still, the lifeguard would watch from 3 meters away and not lift a finger (or a mop) to do something. Because if its a cracked skull instead of drowning, its not his thing right? Also, I dont know who was the genius that decided the placement of the pools. Daily schedule for pools is 8:00 - 18:00. Only that the kids one goes into shade at 16:00 and it gets really chilly. That, plus the cold pool water and the other hazards, well, you do the math. There is a store on premise, from which you can buy stuff (premium brands like coca-cola :| - Ill come to that in a second), but bring cash. They dont take cards and you cant charge it to the room. The guy there is very nice though, and hell take your word for it if you dont have cash but will bring it the next day. Really, the only friendly face, and probably not even part of the official hotel staff. ROOM - the bed was big enough and really comfortable. Honestly, the only reason why this is not a 1-star review. Read on. The minibar was completely empty, so their idea of an all-inclusive kinda eludes me. Plus, they want to charge you extra for the safe ??? Hello, hotel management? 1990 called, they want their policies back. Also, what kind of 4-star hotel offers no cotton buds/pads, no slippers, no bathrobes?? This was shocking. Also, to put it into perspective, they give you a shower gel/shampoo (cause of course its 2-in-1) dispenser!!!! Again, not surprising if it were a 2-3 star hotel. But come on! As well, no napkins. Not in the bathroom, not in the room. Apparently not even in the restaurant. So bring your own. Or buy, whichever floats your boat. FOOD & RESTAURANT - absolutely awesome - if you compare it to a dirt-cheap canteen from a movie depicting the 80s. For everyone else, the food was horrible. Dont believe the other reviews, I have the details to prove it. Every single dish I tried was too salty! From meat to basic omelette, too much salt. Then again, I understood why there werent any salt & pepper on the tables ?! Also you were entitled to one napkin. For the rest youd have to ask the staff. Food was predominantly german cuisine (with their würsts in all shapes and sizes) with a few things I didnt get: 1. there were no hash browns at breakfast but they did have it once at dinner. 2. There were french fries served at every meal, incl breakfast ?!. Again maybe thats typical in Germany? Also, a funny thing happened. A kid threw up some food in the middle of the hallway. That vomit sat there for the whole duration of my lunch. In the context of covid, this is a serious mistake. If you dont get what Im talking about, google how the first sars-cov virus started in a hotel with someone vomiting, etc. Also, still on the hygiene front, if you require me to wear gloves when touching food, why do the staff not use gloves themselves? Are they exempt from a disease? Desserts: awful, a bunch of chocolate and fruit mousses, and roulades, and generally things you could do quickly and in large quantities. Drinks - diluted coke and no-brand alcohol. Only at certain times when the bars would be open. Coffee - cheapest kind from a vending machine. I booked this hotel last-minute after canceling another reservation at the Premier Fort Beach in Sveti Vlas. If youre traveling with kids, go to Sveti Vlas or Sunny Beach. Obzor is for the retired germans who dont care what type of beer they drink or if the hotel has a parking lot. Another small plus: the beach. But unfortunately, the hotel cant take any credit since its not theirs. Never to return again!