Alona Kew White Beach Resort

Comentarios destacados

• estrellamarina s

  13 noviembre 2019
  Básico

  El desayuno es buffet pero muy pobre. Los empleados de recepción geniales en cambio los del comedor mal.pasamos 3 noches y no tuvimos agua caliente en la habitación. Tampoco nos llegaba la señal wifi a la habitación.la situación es de 10 justo en Alona Beach. La comida del restaurante deja bastante que desear y aún encima en carisima.

  

• RDona

  02 enero 2020
  Good place

  We stayed Suíte pool view room. Size of the room is good, shower is little hard to adjust water temperature, room cleaning is great, but they should vacum or use a wet mop to clean the floor, it was always sand in the room and corridors. Our door to the balcony had a big gap when closed, need to fill it you with the curtain or a towel to try to reduce the amount of mosquitos in side the room. For the restaurant, always double check your bill, some times if you bring in a drink that you are already drinking they may charge it again!!

  

• O1330IHmariac

  12 enero 2020
  New Year 2020 stay

  Well done to this hotel right on the beach. I have booked 3 Pool Suites on this hotel. Every thing went well from housekeeping service right on the dot when i made a complain in 1 of the rooms has a shower fault where 2 minutes they responded and fix right away. Rooms are quite acceptable in size as well The only thing i have in big concern was that on new years eve and new year swimming in the pool is to no avail due to the preparation of staging over the pool. Now what happened tot he guest right in front of it paying the amount for the pool privelege? Somehow this realy does not look good though, they should have built their entertainment at the beach front of their restaurant. Very inconvenient i may say for all the 3 pool suites i booked in for all my 8 guests that i paid for. I was embarrassed at that situation Secondly, they have not advised me about the New Years Eve Buffet cost and status, They should have emailed me about it as well since i am the one whom they have contacts for all my 8 guest. Shamely i went straight to the restaurant and arrange it myself for all my 8 guests felt discriminated by then by their own kind Filipinos and 1 of them is an 85 year old woman which is my mother. Diacremated "why", as they went in to the buffet they have to be pushed out with waitresses like stray dogs not really properly do or humanly approached. Directly saying staff in restaurant no customer proper approach training. I have to find the restaurant manager this time after that incident where he did best to sort us. Thirdly is the Front desk staff. To my obsedrvation and experience they dont communicate properly. Well i have been honest that i paid only once for my booking but it went twice on their record. Good job for the lady who found it out. And to that case as well i paid incidental ampunt before my guest arrived to check in then since i was busy somewhere my guests did arrived and they were ask for another incidental cost again but nyway this is repaid back to me. But it already causes inconvenience for my guests and me. Hoping that the Hotel manager will look into this and dealt with. I am looking forward to go back to this hotel myself as that does not bother me at all as i have said this hotel is Good. Their housekeeping service is very good. The security sr. officer is also very good. Thank you for reading my review.

  

• RaikoS6

  11 marzo 2020
  Good location

  The hotel staff was friendly, the room was clean and the pool was also super. We had access to another pool as well which was a bit bigger and closer to the beach. Also, the breakfast was served at the beach front restaurant which was really nice. Only thing to complain about was deafening disco party right outside our window (we were staying in Suite 117) which lasted until 3AM, we did not get much sleep during our stay. But that is not so much a hotel problem but a neighbourhood issue. The location is good, the beach is close as well as the night life.

  

• jsendlog

  17 marzo 2020
  Alona Kew

  We were just there 3/13/20 after moving from another location. Staff and amenities made this place a delight to stay. Great location with pools and restaurants. Staff provided great assistance when we learned that we must leave due to the covin19 virus. They got us checked out and arranged transportation to the ferry terminal.