Aloft Raleigh-Durham Airport Brier Creek

Comentarios destacados

• epelaeza

  19 noviembre 2016
  Muy cerca del aeropuerto y en medio del bosque. Qué mas quieres?

  Qué grata sorpresa resultó ser la visita a Raleigh. Un lugar lleno de bosque y este hotel está en medio de este bosque cerca de centros comerciales y a 7 minutos del aeropuerto a donde te llevan en su shuttle cada media hora gratis Cuenta con habitaciones confortables con vista a los arboles. La limpieza es muy buena y la gente muy cordial. En general, todo el hotel muy bueno

  

• maknmywaythrudworld

  02 octubre 2020
  Great dog friendly hotel

  Great staff at the hotel entrance.. Clean rooms and dog friendly. I would stay again while going through Raleigh. Good location and decent rates. Not any close restaurants to walk to if you did not come by car.

  

• denisej923

  06 octubre 2020
  Great Staff

  The front desk staff (Tammie Piacenti) and all staff members were great. They went beyond to assist us. Our room was very clean and we felt safe with COVID. For us, the location was perfect and easy to get to. This location provides a area from one of the local rescue agencies for puppy adoption. They didnt have one, but I would have loved some puppy kisses

  

• 990catd

  20 octubre 2020
  Has potential.....BUT....

  OK...the hotel was not terrible, but it can be improved! After a 6 HR layover and a 3 1/2 hr flight, I stumbled into my room at midnight to find my sheets with makeup on it in different spots. I don't know if the sheets were not changed or if someone had makeup on their hands while changing the bed. During COVID, I definitely was not going to chance it. I was quickly given new sheets that I had to put on myself(COVID precaution, I understand). Finding a beer in the fridge also verified that the room was not cleaned properly. Staff was friendly, and the location was good.

  

• Mromero0714

  24 febrero 2021
  Worst general manager ever

  Saying that I am extremely disappointed with my stay here is an understatement. I unfortunately had to deal with Mara (I was told she was the General manager) and I was left speechless over how terrible her customer service was. I needed to extend my stay by one night and before I could even finish my sentence she rudely interrupted me by saying we dont let anyone stay here for free and youre with Expedia and we dont deal with Expedia clients. If you wish to extend your stay you will have to call them. I was shocked. Obviously, I knew I was going to have to pay. Let me also say, I never ask to stay for free but had she let me finish my sentence she would have known that I was not even asking for that. I went back to my room called Expedia extended my stay and went back to the front desk to let Mara know that I had extended my stay and I was returning to the front desk to make sure my keys would work another night. Mara responded with oh, I thought you were going to make the reservation with us. To which i responded with you literally just told me you dont deal with Expedia clients to which Mara (the general manager) responded with whatever. This is only one of the issues I dealt with during my stay here and I am writing to let other people know if they enjoy terrible customer service to stay here. Whenever I would ask the other front desk person for help Mara would interrupt and she was not even part of the conversation. Hoping this review gets her (Mara, the general manager) some training and some manners.