Akaza Hotel Richmond

Comentarios destacados

• jasminelmayton

  12 diciembre 2015
  Worst Hotel Ever

  Worst experience ever with this hotel! Owner of hotel or employee refused to refund room rate after two rooms were booked and paid for in full. The room was reserved for a birthday party for a child upon arriving we were advised that there would be an additional fee per child and also that only 4 guest were allowed per room. There were 7 children and 1 adult. We finally came to an agreement (after police were called) and gave deposits that were mandated upon arrival and went to check into room. We had two joined rooms and upon going onto the elevators (which did not display license and worked poorly) we realized that they had only given us one room key the kids stayed upstairs as I requested the other key. I was then asked to check out because I was in violation of the deposit agreement and the money paid would not be refunded the police were still there at that time and said the hotel is known for this! So basically two rooms were paid for and only one was actually entered and we were charged for 2 rooms as well as the deposit and did not even stay! Very awful establishment.

  

• Fogliani

  20 enero 2016
  Cómodo y de facil acceso

  Cuando viajé a Richmond, mi interés se centraba en la parte histórica de esta ciudad, que en su momento fué la capital de los Estados Confederados de América (CSA). Como cualquier ciudad de EEUU, es dificil movilizarse en transporte público, por lo que alquilé un auto, siendo una ciudad bastante fácil para ubicar los centros de interés, el tráfico es muy ordenado y bastante despejado. Este Hotel cuenta con un gran estacionamiento del hotel junto a su entrada y es simple para acceder. Las habitaciones son inmensas y cuentan con todas las comodidades que se puede pedir, posee un discreto y cómodo lobby, y el servicio de recepción y personal en general es muy bueno, y hay personal de habla hispana. Cerca del hotel hay varios shopping, librerías gigantes, y una interesante y variada oferta de restaurantes y puestos de comida, todo sobre la avenida sobre la que se encuentra el Hotel, que conecta con otra que nos lleva al centro comercial, y al centro histórico. El Museo de la Confederación, junto a la antigua casa de gobierno y la casa de Edgar A. Poe, son imprecindibles conocer.

  

• another d

  27 enero 2016
  Not what they have advertised online

  Upon looking online for rates, this was the best deal. Come to find out, they don't offer room service to their weekly's (All I needed was towels changed and lines changed once a week). If you wanted this done, you had to pay an extra 15 dollars. If you needed toilet paper, you had to pay an additional 2 bucks per roll. Their ice machines were broken. Hallways were dark for the most part. If you wanted to work there, they would offer you a room for free instead of paying someone. Online said that they offered onsite laundry. But they don't. If you pay using a debit card, they will charge your card an additional $35. They preferred cash only. If you want a fridge in your room, that's an additional 10 dollars for an extremely small fridge. Even ones in college rooms are bigger than the one offered in my room. Online stated that they also had two burners in the room so you could cook. I never did see any in the room I was in. There is an indoor pool but it isn't in use. Same goes for their fitness center.

  

• Karrar H

  16 mayo 2016
  worst hotel on the planet

  I checked in last night. The 1st room was dirty as hell, then the switched us to different room and the sheets were dirty and blood in bath tub. I asked for refund because I didn't want say another sec in there, I was told no. I called about 4 times to try to talk to the general manager and they kept taking messages and no call back at all.

  

• nateo333

  29 febrero 2016
  Worst ever!!! If I could give a "0" I would

  I booked this place on Airbnb, which list it as a bnb with entire home and private room. This couldn't be further from the truth. It's nothing more then a seedy motel. After two day of trying to make alteration to my reservations, someone got back to me saying they could because of policy. On my contract it stated full refund would be given for days I don't stay. After putting in my request the owner went online and change the cancellation policy from flexible to strict. Mr P is a complete scumbag. Poor service. Dirty rooms. Broken tvs and the Internet is close to dialup speed. I wouldn't wish this dump on my enemies.