AC Hotel Tucson Downtown by Marriott

Comentarios destacados

• micamenh

  20 diciembre 2017
  Una excelente opción en Tucson

  Excelente opción en Tucson Buenos días, que mejor manera de iniciar el día en Tucson que en este excelente hotel, AC HOTEL MARRIOTT, nuevo, muy cómodo, con una ubicación privilegiada en el corazón de la ciudad, decoración e instalaciones modernas, calidad en el servicio y por supuesto un desayuno delicioso y diferente a lo que me ha tocado probar en la ciudad. Aquí les dejo una muestra de lo sabroso que desayuné y de las instalaciones de este bello hotel para que se animen a hospedarse aquí, se los recomiendo. AC Hotel Tucson Downtown

  

• JenniferW468

  19 febrero 2021
  Poor customer service

  To be fair, we were not staying at this hotel, however, I called first and asked if we would be able to go to the rooftop bar without being hotel guests (we are platinum Bonvoy members though). I was told it was allowed. When we arrived, the front desk person said they only allowed hotel guests to access the rooftop bar. Our Bonvoy status made no difference. Extremely frustrating when we had made the trip to see the sunset. Very poor customer service and we will never stay at this hotel for future trips to Tucson.

  

• TerenceQ7

  09 marzo 2021
  Good design Horrible Staff

  Good: Hotel design, from public space to rooms. Bad: Receptionist (that I encountered). Unprofessional, dishonest. Late 4pm check-out guaranteed upon check-in, but I ended up hearing two ppl (male and female separately) knocking on my door every hour from 12:30 to 15:30 the last day. Even after I told them I had requested a 4pm check-out, the male staff member still knocked on my door loudly (Room 815 for the reference), and even trying to break into the room. Worse: Billing error The system defaults Bonvoy Titanium elite welcome gift to points, but I preferred breakfast credit. The receptionist (same person who checked me in and out) checked her screen, a bit surprised on her face that I inquired about the breakfast credit, for she saw the points option (by default). Then, I made it clear that I'd take the credit instead of points. She confirmed it, and even explained that with two guests registered, I'd received $20 every day towards breakfast charge on-site. After the bill is finalised, I saw the two breakfast charges being fully billed to my credit card, with no credit applied. To add to the insult, there was no welcome points either, suggesting it's less likely a system error - there must have been human overwriting to void the points (for credit option). Bonus points: Same old story of hotel staff making up for sold out rooms for upgrade purpose, while all the room types are available for cash reservation online at the same time of inquiry, for the same duration of stay. A new low, for AC or for Bonvoy?

  

• Green2626

  09 marzo 2021
  How about keeping bar open to till 9:35 or so?

  We go out of our way to stay at your downtown hotel, where almost nothing is happening due to covid, and you can't keep your bar open until 10 or so. There were 3 small groups at bar or in bar area, but my wife and I couldn't split a beer when we arrived from dinner? The rooms are fine, clean, modern and small, so fine for the price. But jeez, you ought to provide a bit more for the price and experience. Give your employees some flexibility. Nearby 47 Scott is a terrific and cool restaurant. Great back room patio, and very good food.

  

• Brady4523

  13 marzo 2021
  Not accurate and lied to

  We are absolutely disappointed in this property. When making the reservation the lady told us they have a full english breakfast with eggs, bacon and much more. That their pool was fantastic and roof top.. it was roof top but it was smaller than our home pool and is only 3ft deep.. there is no breakfast that we were promised, instead it was bread, juice and cereal ohhh.. and not free they charge $15 for that.. I was like stfu.. had to go a block down to get breakfast.. the bar drinks are terrible and $14... first time in Tucson but last time at this hotel.. they do nothing to make right, unprofessional staff and almost forgot, barely warm water.