1715 House & Caff Resort Phuket

Comentarios destacados

• nattob2017

  02 abril 2017
  Comfy and quiet

  The room is new and clean with comfy bed. There's also a coffee shop with a small rooftop space. Free BBQ grills, you can just go to the Rawai market at the end of the road just 10mins drive then grab some fresh and cheap seafood from there!

  

• kevinmM5292AZ

  04 diciembre 2017
  Lovely

  This is a family run place and you can feel it. Very comfortable rooms, small pool and a little coffee shop and a nice terrace upstairs to sit down Next door is a place where you can rent motorcycles. Location is good as everything is a few minutes away on a bike Owner and staff are just lovely

  

• J544AJsonias

  29 enero 2018
  Place NOT to go

  We booked this hotel for 4nights. The Hotel is located in a busy, 4 lane, main road but looked like a nice place. When we arrived, nothing was explained about the hotel, she walked in the direction of our room, not waiting for us to put our shoes back on after entering the reception. Once in the room we pointed out to the staff that our linens were dirty and she refused to change them, mentioned that these sheets are the "same thing every night". When sheets were finally changed, we were threatened that if we damaged them we need to pay for them to be replaced. She did not speak a word of English, instead useing Google translate, and her actitutte was negative and unhelpful. Once she changed the sheets we discovered that the bathroom towels were filthy and the bathroom had not been cleaned (hairs snots and soap residue) Outside the room , there was a cleaning check list that showed sheets were not changed for 3 days. We decided to change hotels as we were getting no solutions for any of our issues. We asked to speak with the owner but we were told "the big boss is not coming today" although she called several times, who we believe was the boss, she would not let us speak with them. They also refused a refund -booking was prepaid through Expedia. We have never experienced such bad customer service before. P.S. there is a 2000 quid fine for flushing toilets paper down the toilet.

  

• alpine436

  06 febrero 2018
  Beware of Rawai motorcycle rentals opposite

  I wanted to write a positive review but I'm a astounded by the attitude of the front desk staff, (receptionist). I once asked could she change 1980's Brit pop CD as It constantly on loop repeat all week, I was met with a inhospitable response in the form of discontent facial expressions and hand gestures. It was all a bit too much for her that day as she was probably still too busy playing on her phone. Side notes. Rooms are clean & cosy just enough for two people T.v. channels are terrible Free Wi-Fi is great Room security is questionable. Although the grounds are surveillanced by CCTV there's only a small door bolt fixing and push handle lock to prevent any outside intruder and without there being a securely bolted down safe in the room I don't feel completely comfortable leaving anything of value unattended. Breakfast non including in the prices anymore. Clean towels and bedding every day bar Sundays. Shower hot water and pressure are very good except the holding bracket is merely useless. Keeps falling down. Grounds and swimming pool are well kept. Beautiful views from the roof top. Room maid is very pleasant, helpful and trust worthy. Outside kitchen facilities and appliances available which are very clean and hygienic. Location is 10- 15 minutes from kata karon on motorcycle. 35 minutes to central phuket festival mall. And finally BEWARE of RAWAI RENTALS opposite. My girlfriend was verbally abused by the owner in a foul mouthed out- burst for no good reason. The two women staff who cook food are very friendly, but the big boss is very undesirable and do a disservice to Rawai. I would advise everyone to stay well clear of her motorcycle rental shop.

  

• tanisha83

  30 noviembre 2018
  Poor Customer Service

  We booked a room here for 5 nights and according to Expedia a "welcome drink" is given upon arrival. NOPE no drink and to top it off they promote a kitchen and food but the kitchen is closed due to short staff which is not the guests problems but nothing we can do to at least get a cup of coffee. The receptionist had a major attitude and i kept my cool and tried to be nice, because again we were spending a whole week here. Not a smile not a greeting. The rooms are extremely small for 2 people, no closet no drawer to store your belongings. The bathroom shower is horrible, the water continuously kept leaking to the side of the toilet causing major puddles. Would i stay here again? absolutely not! We stayed here because the room was already paid for and we would not get a refund...